GENERAL QUESTIONS

 

What are the warranty options available?

(for more info on warranty process & filing claims, visit our warranty page HERE)

California Heat

• 1 Year - Manufacturer Defects and Workmanship

• 90 Days - All Batteries & Chargers

• 2 Years - All Controllers

• Lifetime Warranty - Heating Elements AND Plugs

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Gerbing & Gyde

• 1 Year - Manufacturer Defects and Workmanship

• 90 Days - All Batteries & Chargers

• 1 Year - All Controllers

• Lifetime Warranty - Heating Elements

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Are California Heat and Gerbing heated clothing/accessories compatible with each other? What about with other brands?

Yes, all California Heat & Gerbing items are compatible with each other. So feel free to mix & match to create your perfect heated clothing ensemble!

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Both of those brands are also compatible with some other popular heated clothing brands. However, some brands have recently changed their connections/plugs, so please call us for more specific information to ensure the best heated clothing experience.

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What if the heated clothing, 12V battery or 7V battery gets wet?

All of our clothing wiring is sealed with a heavy-duty coating, so there is no risk if it gets wet.

The batteries (and other accessories) are built to be water-resistant and withstand majority of weather conditions. However, the battery is not meant to be submerged in water or other liquids.

 

Can heated clothing be washed?

Yes. Hand wash with a mild laundry detergent and hang to dry. You may place clothing in a washer as well, just zip in all loose wires, place clothing in a lingerie bag and set washer to a delicate cycle. Be sure to remove batteries and any other items from the pockets. DO NOT DRY CLEAN.  DO NOT IRON.  DO NOT MACHINE DRY.

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What's the difference between 7V and 12V Heated Clothing?

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7V BATTERY-POWERED - HEATED CLOTHING

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What kind of battery is it? 

It is a rechargeable 7V, 3500 mAh Lithium-Ion battery.

 

How long will the 7V battery power my clothing?

The length of time ranges from 2-11 hours but depends on the specific product connected & temperature setting. For example, a vest is at least 2-8 hours vs. a scarf is 3-11 hours.

The battery's built-in controller has 4 power levels to control the temperature output: 25%, 50%, 75%, 100%. The temperature output ranges from approximately 105°F to 135°F.

 

How do I charge the battery & what's included with the clothing?

The battery can be charged using our 7V Wall Chargers or Car Charger. It typically takes 3-4 hours to fully charge a completely discharged battery. All clothing comes with everything needed for operation as follows:
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What is the typical lifespan of a battery?

When cared for properly, its lifespan is up to 500 charge cycles. To extend the life of your battery, maintain at least a 25% charge when not in use and avoid storing it in extreme hot or cold environments for extensive lengths of time.
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Can I connect my 7V clothing to a 12V power source?

Yes! With the Hybrid Heat Controller, you can power 7V battery-powered heated gear using a Motorcycle, Powersport Vehicle, or any 12V Accessory Port. 

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12V POWERSPORT - HEATED CLOTHING

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Can my 12V electrical system handle the draw?

Refer to your owner's manual to look up the wattage of your vehicle's 12V electrical system. Refer to the chart below for the total draws of each piece of heated gear. The 15A fuse already included with the battery harness will easily handle an entire heated clothing outfit.

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Why is my controller flashing a fast red and green? 
This is typically caused by a back surge of power to the controller. It is a built-in fail-safe to prevent the controller from overheating. To correct it, turn the controller off and back on again. For best results, start your bike before you plug in. 

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How do I connect 2 people to the same 12V powersport vehicle? 
Each person must have separate temperature controllers and independent power connections (i.e. battery harnesses). Using only one controller & power connection may overload the battery or the controller and could result in damage to the products, cause them to malfunction, and/or cause bodily harm.

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What are the differences between the 12V Temperature Controllers & How Do They Connect?

Plugs are color-coded and match up with the plugs on heated clothing. The red plug is for the battery harness or other coax cable connection (BMW/battery tender adapter or 12V accessory port).

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How do I connect my 12V heated clothing? (also see 12V diagram at bottom of page)

There are multiple ways to connect clothing to a 12V power source:

 

1.  12V Battery Harness

The battery harness connects directly to the positive & negative terminals of your battery. It includes a 15A fuse, which can handle the draw of an entire heated clothing outfit.
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2.  12V Accessory Plug / BMW Plug Adapter

The accessory plug works with a standard 12V DC outlet, commonly found on vehicles including cars, buses, boats, tractors, and more. Remove the red cap and it becomes a DIN plug that works on BMW motorcycles and other vehicles using that type of power port. Max capacity 8A.
 

3.  12V SAE To Coax - Female

The SAE to coax female connects directly to a battery tender cable, however, the fuse in the battery tender of many vehicles is only 3-5 amps. Therefore, you MUST replace it with a 15A fuse to handle the draw of an outfit. If you opt to connect via SAE, we recommend no longer using it as a battery tender to avoid a malfunction resulting in damage to your battery.

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4.  12V RCA To Coax - Female

The RCA Adapter allows you to power your heated gear using snowmobiles or other vehicles that have an RCA port. It can also be used with the heated visor plug installed on your vehicle.

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WARNING: With all methods of connecting, a temperature controller should ALWAYS be used.

A controller regulates the heat output to make sure you ride comfortably and safely. Without a controller, you will experience a constant temperature of at least 135°F.